Storage and Placement
Keep your candle in a cool, dry area away from direct sunlight while not in use. When using the candle, never place it on or near anything that might catch fire. Keep away from furniture, bedding, paper, flammable decorations, etc. To avoid an uneven burn, keep your candles away from draughts, vents, and air currents. Never leave a lit candle within reach of pets or youngsters, or in a location where it may be knocked over. Please refer to our safety sticker on the bottom of each candle for further information.
Before you burn your candle, check the length of the wick. Is it longer than 5mm? If so, you need to trim it. When lighting your soy candle for the first time, make sure you let the wax melt all the way to the sides. This will allow the candle to have an even burn and avoid tunneling, therefore getting the most out of your soy candle. Allow your candle to cool completely before relighting it after each burn. Do not burn your candle longer than 4 hours.
Before lighting your candle, please make sure the wick is properly trimmed. This will allow you to get the most out of your candle by eliminating uneven burns and a big flame. Your wick should be 5mm. If your wick is too long, the wick may not stay lit
Tunneling will occur if your candle has not been lit for the required amount of time for the melt pool to cover the whole diameter of the jar. You won't be able to get the most out of your candle if you do this. To avoid this, make sure your candle is burning all the way to the jar's edge every use.
Stop burning the candle when there is 1cm of unmelted wax from the bottom remaining. If the candle is burnt past this point, there may not be enough wax left to absorb the heat of the flame, causing the glass to get very hot and may crack.
Has your candle jar cracked? The heat of the jar is the most prevalent cause of jar cracking. When burning the candle lower than recommended, there is not enough wax left to absorb the heat of the flame on the bottom of your candle, your jar will become hot and crack. The wick may also become less stable and slide towards the edge as a result of this.
If none of the reasons listed above apply to you and your candle jar is still broken, please email us at email@example.com and provide us with a photo. We'll look into it more for you.
If you're going to light a candle, think about where you're going to put it. If you can't smell the scent in the room where you've placed the candle, it's possible that the candle isn't big enough for the space. We recommend lighting the candle and closing the door in a small area to test it. If you still can't detect the candle's aroma after 10-20 minutes, please contact us at firstname.lastname@example.org.
If a candle snuffer is available, use it to put out the flame. This will avoid splattering of hot wax. If a candle's flame grows too high or flickers often, extinguish it. Never use the wood lid to put out a candle or pour water into the jar. Make sure your candle is fully out and the wick ember isn't glowing before you leave the room. Keep the candle in the same place and don't move or touch the jar until it's completely cooled.
Allow the wax to set completely before removing any bigger chunks. Our wax is water soluble and hence readily removed with hot soapy water because it is 100 % natural and biodegradable.
Our candle jars are recyclable, why not reuse them once you've done burning your candles? Allow the remaining solid wax to rise to the surface by carefully pouring hot water into the jar. Dispose of the remaining wax, do not pour wax down the sink or drain. Hand wash it with soap and water like you would any other glass, being careful not to use anything abrasive. Your jar is now clean and ready to repurpose.